SMS Messaging Consent Policy
Last Updated: December 18, 2024
Overview
Abython Consulting provides automated SMS messaging services for home service businesses including HVAC, plumbing, roofing, and electrical contractors. This policy explains how we collect consent for SMS communications and how recipients can manage their preferences.
How We Obtain Consent
Customers provide consent to receive text messages through the following methods:
- Phone Booking: When customers call to schedule service appointments and provide their mobile phone number, they are informed they will receive appointment confirmations and service updates via SMS
- Website Forms: When customers submit service request forms on business websites and provide their phone number, they consent to receive appointment-related text messages
- Paper Forms: When customers complete paper service request forms and provide their mobile number for appointment communications
- Verbal Consent: During phone conversations when customers confirm they want to receive text message updates about their service appointments
Types of Messages You May Receive
- Appointment confirmation messages with date, time, and service details
- Appointment reminder messages sent 24 hours before scheduled service
- Technician arrival notifications
- Service follow-up messages and feedback requests
- Appointment rescheduling confirmations
- Customer service responses to your inquiries
Message Frequency
Message frequency varies depending on your service appointments. Typically, you will receive:
- 1 confirmation message per appointment booked
- 1 reminder message 24 hours before your appointment
- 1 technician arrival notification on service day
- Occasional follow-up messages after service completion
Opt-Out Instructions
You can stop receiving text messages at any time by:
- Replying STOP to any message you receive
- Texting STOP to the phone number that sent you messages
- Calling the business directly to request removal from SMS communications
Your opt-out request will be processed immediately, and you will receive a confirmation message. After opting out, you will no longer receive SMS messages from that business unless you explicitly opt back in.
Help and Support
For assistance with SMS messages:
- Reply HELP to any message for support instructions
- Contact the business directly using the phone number provided in messages
- Email Abython Consulting at support@abython.com
Privacy and Data Protection
Your phone number and message data are used solely for appointment scheduling and service-related communications. We do not:
- Sell or share your phone number with third parties for marketing purposes
- Send promotional or marketing messages unless separately consented
- Use your phone number for any purpose other than service communications
For complete details on how we handle your information, please review our Privacy Policy.
Cost and Carrier Information
Standard message and data rates may apply based on your mobile carrier plan. SMS messages are supported by major carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Contact your mobile carrier for specific rate information.
No Purchase Necessary
Consenting to receive SMS messages is not a condition of purchasing any goods or services. You can schedule appointments and receive services without opting in to SMS communications.
Changes to This Policy
We may update this SMS consent policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Information
If you have questions about this SMS consent policy, please contact:
Abython Consulting
Email: owner@abython.com
Phone: (847) 636-9074
Website: abython.com